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We want all of our customers to be pleased with their orders. However, if this is not the case, you have 14 days to return your item(s) from date of dispatch.
✦ Please use our returns portal to request return or exchange and you will be able to print off a return label or you will receive a QR code (at a charge of £2.99).
✦ All returns must include a note of the order number inside or your packing slip - you must tick next to each product you are returning.
✦ All products must be returned unworn.
✦ Earrings cannot be returned due to hygiene reasons.
✦ The rings MUST have the size tag attached (and not tampered with) or your items will be refused and returned back to you.
✦ Please allow up to 7 days from delivery for us to process returns during £10 sale.
✦ Please use our returns portal to request return or exchange.
✦ A £7.99 invoice will be sent to international customers to cover the cost of postage to ship the exchange.
Please note
✦ The return postage is the responsibility of the customer (for international we suggest using a local courier) & original postage is non refundable.
✦ If you have damaged your items or they show signs of wear, we cannot accept a return.
✦ Please ensure the correct postage is used (we also recommend using a signed for service).
✦ If your order is received back outside of the 14 day timeframe we reserve the right to refuse your return and send it back to you.
✦ We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
✦ If you are returning goods from outside the UK please tick on the customs declaration that it is returned goods or there may be further customs charges.
Exchanges
✦ Please use the returns portal to request your exchange. We will try and accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.
